Please note, the machine will be operating as “Buy Bitcoin” only, for this week, then we’ll be enabling the “Sell Bitcoin” option next week. Thank you for your patience while we continue to upgrade!
We’re excited about these changes and thank you for your continued support. Together, we’re working to help make Bitcoin accessible for everyone.
BECAUSE OF OVERWHELMING DEMAND IN 2015, AND CONVERSATIONS WITH CUSTOMERS, WE’RE TRANSITIONING TO A NEW (AND IMPROVED) SERVICE STARTING FEBRUARY 16. WHILE WE TRANSITION TO THE NEW SERVICE OUR BITCOIN ATMS CANNOT BE USED TO BUY OR SELL BITCOIN.
Why can’t I buy or sell Bitcoin at the ATM right now?
We’re polishing up the last remaining details to make sure everything is ready. The launch date for this service is Feb 16th.
How will the new service work?
All coins purchased through the ATMs will deposit to www.coinmewallet.com
(instead of bitcoin.romit.io)
You will login to your account by scanning your driver license.
(instead of your phone number, pin, and email)
The first time you use the ATM, you will be given a Temporary Password that looks like COIN-XXXX.
During the transition period, you must use the www.coinmewallet.com website to send Bitcoins
We’re excited about these changes and thank you for your continued support.
Together, we’re working to help make Bitcoin accessible for everyone.
Over the last year, we’ve had the chance to chat with our growing customer base and one of the most commonly mentioned issues was confusion around the Romit Wallet. I wanted to take this moment to express that we hear you loud and clear and are happy to announce we’re moving to a better wallet service over the next 30 days.
By now you should have received an email/sms from Romit with the subject of “Immediate Action Required” – which recommends that you remove your Bitcoin from the Romit wallet by February 15th, 2016.
If you want to use our new wallet service, hang tight. We’ll provide information on how to change over within the next week.
As always, you are welcome to use another wallet. There are many options available. We recommend our friends at www.blockchain.info/wallet who provide a solid product and do a great job at protecting your anonymity.
Regardless of which solution you choose, you’ll still need to move the coins yourself. We can’t do that automatically because you’re the only person that has access to your Romit Wallet (https://wallet.romit.io) , just make sure you move your coins before Feb 15th, 2016.
If moving coins sounds scary or confusing, give us a call at 1 (800) 944-3405 and we can help walk you through it. We’re in the process of updating our website to include information to make this transition easier. You can find the help info at http://coinme.helpscoutdocs.com.
We’re looking forward to improving your experience with us, and we thank you for being our customer! We are proud to provide you with quick, easy, private, and safe access to Bitcoin.
Michael, Neil and Donn
360.936.4355 or (800) 944-3405
The backend issue with romit.io has been resolved, and the machine is back up, as of 13:30 PST. We apologize for the issue, and thank you for your patience.
(the crowd goes wild!)
[last updated : 21:51 – 01/11/2016]
Customers of Point of Coin:
There appears to be a backend outage on romit.io, which is the bitcoin-backend used by the Robocoin ATM’s we’ve deployed. While you can sign in, any attempts to buy/sell end up with the ‘spinning’ screen that never recovers.
Rather than risk affecting customers, we’ve temporarily turned off the ATM at the Westfield Mall until the situation is resolved. Please note, this is affecting all Romit.io/Robocoin customers, so the Portland machine is affected as well. 🙁
We’re very sorry for the inconvenience, and we’re monitoring the situation closely. We’ll update news as soon as the situation changes.
Thank you for being our customers!
Point of Coin LLC
Just wanted to take a moment and thank all of our customers for a great year! November is turning out to be our best month ever, and we owe it all to you!
So our national press release went out today to the army of press outlets, and Forbes picked us up as part of a story about “Bitcoin at the Mall“. Very cool to see Bitcoin and our ATM talked about at that level!