We’re making your online wallet even better!
Over the last year, we’ve had the chance to chat with our growing customer base and one of the most commonly mentioned issues was confusion around the Romit Wallet. I wanted to take this moment to express that we hear you loud and clear and are happy to announce we’re moving to a better wallet service over the next 30 days.
By now you should have received an email/sms from Romit with the subject of “Immediate Action Required” – which recommends that you remove your Bitcoin from the Romit wallet by February 15th, 2016.
What does this mean?
If you want to use our new wallet service, hang tight. We’ll provide information on how to change over within the next week.
As always, you are welcome to use another wallet. There are many options available. We recommend our friends at www.blockchain.info/wallet who provide a solid product and do a great job at protecting your anonymity.
Regardless of which solution you choose, you’ll still need to move the coins yourself. We can’t do that automatically because you’re the only person that has access to your Romit Wallet (https://wallet.romit.io) , just make sure you move your coins before Feb 15th, 2016.
If moving coins sounds scary or confusing, give us a call at 1 (800) 944-3405 and we can help walk you through it. We’re in the process of updating our website to include information to make this transition easier. You can find the help info at http://coinme.helpscoutdocs.com.
We’re looking forward to improving your experience with us, and we thank you for being our customer! We are proud to provide you with quick, easy, private, and safe access to Bitcoin.
Michael, Neil and Donn
360.936.4355 or (800) 944-3405